The Process Analyst will be responsible for documenting the current state processes while leveraging their experience to create a future state process mapping which will require the creation of visual workflows to demonstrate the organizations opportunities to reduce inefficiencies and redundancies that will increase the bottom line. The candidate must be a self starter with the ability to work in a team environment.
Partner with internal and external customers in facilitating/leading lean six sigma structured improvement activities (SIAs).
Partner with client and management to lead efforts that continually drive the enhancement of the workflows to which management is a stakeholder.
Facilitate and participate in continual improvements to procedures.
Effectively identify and facilitate process improvement, enabling multiple domain experts to come together to identify and adopt process or technology improvements.
Identify areas for potential improvement and work with the program team to vet and mature each opportunity.
Develop workflows, operating procedures and work instructions for enterprise-wide daily execution, automation, and reporting that allows for proactive assessment of performance while maintaining acceptable quality levels.
Ensure product development and services processes meet customer expectations.
Proactively facilitate sessions / dialogue with key stakeholders and conduct trend analyses on performance issues to help evaluate predictive behaviors / outcomes.
Establish mechanisms to actively monitor performance measurement and metrics.
Interface with service delivery teams to refine performance measurements and lead working groups to establish KPI’s.
Update and implement associated Quality Control Plans.
Monitor workflow and process compliance and track corrective actions to closure.
Document and work to resolve nonconformities and requirement escapes via root cause analysis and corrective/preventive action. Routinely report progress on resolution to management.
Integrate closely with the program team to implement and execute the quality management framework.
Support actions and responsibilities across the program as required.
Monitor and track quality action items and quality issues through resolution.
Identify and report project quality risks to program management.
Facilitate contributions to the Risk and Opportunity Register and Lessons Learned Register.
BA/BS in a related discipline with 8+ years of related experience (or MS and 6+ years). Additional experience may be considered in lieu of degree.
Lean Six Sigma Green Belt.
Excellent verbal and written communication skills.
Excellent presentation skills and documentation skills.
Please fill out the form below and attach your cover letter and resume.
